Valuing Patents Commercialization Toward -Myassignmenthelp.Com

Question: Discuss About The Valuing Patents Commercialization Toward? Answer: Introduction Gap analysis, in the words of management literature, is a comparison between the actual performances of the company with the potential or desired performance. The ability of any organization to use its resources, investments in capitals, and technology in the best way possible determines compliance between desired and actual performance. if any company does not utilizes the above mentioned resources in a proper way, a gap between desired and actual performance is found and analysis of such gap is known as Gap Analysis (van Ittersum et al., 2013). This assignment is going to describe the gaps found in the nationally recognized universities help desk facility and their capabilities. Current state of organization The university is state recognized and therefore, it has a large pool of students registering every year for different courses. The college help desk runs 24X7 and has a multiple IT desk for helping different students. The help desk collects reports and records data of each student and their complaint however, they use obsolete mechanism to store the data such as emails or call volumes (Performance Gap Analysis, 2018). The organization administration completely depends on Microsoft office service for the conduction of their daily official works. Students are utilized in rotational shifts and the help desk authority is not trained in their work. However, the other departments of the organization are performing well and hence; gap analysis was performed based on help desk and its capabilities (Czegel, 2015). Desired state of the organization A committee namely help desk committee was set up in the leadership of the director of communication and technology and the purpose of this committee was to set up gap analysis and understand the desired state of the organization. As the organization was serving a diverse pool of students, it is the responsibility of the organization to provide the students with a premier educational and research institution environment. The desired state of the organization is lowered and controlled risk and budget of the helpdesk, higher focus on the research and development section and implementing advanced technology in the institute to make historic changes (Performance Gap Analysis, 2018). Existing performance deficiencies To find out the existing gap in the organization, the help desk committee visited four centers in the organization, such as College of Engineering, administrative computing service, network operations centre and network and client services. The gap, which was identified by the help desk committee, represents opportunities for the university to lower the operational costs and to improving the service and productivity. The gaps were lack of expertise in the help desk, lack of management data reporting, multiple Tier 1 help desk, very weak Asset Management and Limited tools or technology used in the research and development (Mineraud et al., 2016). Evaluation of the existing resources The organization has the capability to mend the gaps thorough the usage of its existing resources. The organization can finish the help desk related problems by responding to the problems through program driven responses. The organization has primitive machineries in the call-networking unit, which is in reactive mode. Changing this department into proactive mode can help to change the image of the department. The organization can use remote diagnostic and monitoring tools to temporarily fasten the service, as technological changes need research and development (Performance Gap Analysis, 2018). Alternatives that are available to eliminate the gap To mend the gap present in the data reporting management, the committee recommended establishing key performance indicators to align the business objectives and the expectations of students. These KPIs were established to measure the current performance organization against the best service. As the students had multiple numbers of options while having an IT related issue, the committee recommended setting up three different level of support that is tier 1, tier 2 and tier 3. This would help students to share their problems while seeking assistance from the help desk (McAfee, Brynjolfsson Davenport, 2012). To combat with the third problem that is the lack of help desk expertise, committee recommended training programs and skill improvement program. To mend the lack of technology in the research and development program, self-planning and self-learning opportunities were created. Performance management strategies There are different performance management strategies available for the university. The first strategy was to improve the helpdesk system by providing training to the employees. This is important as without expertise in related field, they wound not be able to fulfill student requirement. For example, Google is a multinational organization that provided training to its employees to mend the gaps present in the organization performance. Further dividing the help desk related problems in three tiers will help students to identify the level of their problem and associated department to seek help. The organization can seek sponsorship from government or private organizations for research and development as it can pull multinational students into the institution, which can provide revenue for the technological changes (Cummings Worley, 2014). Furthermore, the organization can increase the level of automation to decrease the expertise related problem in the organization. Substantial rationale The university is nationally recognized and the number of students associated with it is form different regions of the country. Therefore, the helpdesk system and capability should be compact and punctual. However, as per the gap analysis, there are lack of technology, expertise, training and understanding of the level of problem. Furthermore the organization uses obsolete databases to store its information, that is the prime reason if the loss of data. Therefore, the recommendations provided in the assignment are correct and compact to change the future implications of the help desk department of the organization. The University of Tampa did such changes in its help desk changes to ame3nd the financial loss and therefore, these recommendations are rationally correct (Sanberg et al., 2014). Conclusion Finally, it can be said that for any organization, understanding its gaps are of big importance as it can help the employees and the authorities to understand the level of hard work and technology required to achieve success. This assignment completed the gap analysis of a nationally recognized university and found several gaps in the help desk and its capabilities. Further, a committee was developed to find the gaps and recommend possible changes that can change the loss of the university in profits. The assignment also provided the performance management strategies and then provided rationale for it. This gap analysis helped the organization to find out the mistakes within the organization and a way to change those mistakes. References Cummings, T. G., Worley, C. G. (2014).Organization development and change, 10th Edn, pp: 256-279, Cengage learning. https://books.google.co.in/books?hl=enlr=id=IuXKAgAAQBAJoi=fndpg=PP1dq=How+sponsorship+can+change+the+organization+ots=WMMycRAhpisig=zfNmSP0R6g5ewYkd9LDXRiDuhjU#v=onepageq=How%20sponsorship%20can%20change%20the%20organizationf=false Czegel, B. (2015).Help desk practitioner's handbook, 1st Edn, pp. 12-34, John Wiley Sons. https://books.google.co.in/books?hl=enlr=id=iJehCQAAQBAJoi=fndpg=PT14dq=why+help+desk+should+work+properly+ots=-WQKJPighssig=mdLMNr5XFtGuIRJUTv_ZSWULqlU#v=onepageq=why%20help%20desk%20should%20work%20properlyf=false McAfee, A., Brynjolfsson, E., Davenport, T. H. (2012). Big data: the management revolution.Harvard business review,90(10), 60-68. Mineraud, J., Mazhelis, O., Su, X., Tarkoma, S. (2016). A gap analysis of Internet-of-Things platforms.Computer Communications,89, 5-16. Performance Gap Analysis. (2018).Wayback Machine.Web.archive.org. Retrieved from https://web.archive.org/web/20110124155440/https://www.p4performance.com/ITHelpDeskCaseStudy.pdf Sanberg, P. R., Gharib, M., Harker, P. T., Kaler, E. W., Marchase, R. B., Sands, T. D., ... Sarkar, S. (2014). Changing the academic culture: Valuing patents and commercialization toward tenure and career advancement.Proceedings of the National Academy of Sciences,111(18), 6542-6547. Van Ittersum, M. K., Cassman, K. G., Grassini, P., Wolf, J., Tittonell, P., Hochman, Z. (2013). Yield gap analysis with local to global relevancea review.Field Crops Research,143, 4-17.