Improving Customer Service at Disneyland Paris Essay

It is fundamental to the success of Disneyland genus Paris that they are fit to generate a high musical note level of customer work, and one time this is reached they must make sure they are able to maintain and interminably monitor this high quality level. This is significant to the success of Disneyland, as if they didnt monitor and maintain this high quality level of customer serve, whence it may affect the service being provided in a disconfirming way meaning Disneyland Paris will lose some customers. The military issue of this unlikely event would be that Disneyland Paris would see the number of sales drop and very few repeat customers, leading to a lessen in revenue and therefore profit. If this situation happened then Disneyland Paris would brass instrument serious consequences, and this is something Disneyland Paris does not need as it is already in a lot of financial debt.Monitoring Customer Service on that point are several ways in which Disneyland Paris checks and monitors the high quality standard of customer service in which they provide. Firstly Disneyland Paris uses genteelness to ensure and monitor customer service is to the correct standard and carries come on regular training for employees. This is key when checking and monitoring customer service levels because if employees were wrong trained and were unsure ab bulge out certain area surrounding their patronage and how Disneyland Paris expects them to present them selves then they would need re-training or require redundant training about certain aspects they were unsure of.Disneyland Paris carries this training out in their Disneyland University. This technique of monitoring customer service also relates to riddle shoppers, this would is because any employees who have received a bad report from the arcanum shopper and consequently affecting the high quality level of customer service provided will require further training, which they would receive from Disneys university.Ano ther method acting Disneyland Paris use to monitor customer service is using riddle shoppers as a method of inspection and monitoring customer service. This involves a quality assurance employee of Disneyland or hired externally to dress up as an ordinary customer and evaluate the level of customer service which their current staff are providing customers with. The quality assurance employee will be looking for particular characteristics from cast member employed by Disneyland Paris such as politeness, how considerate they are and if they present themselves well.