Hotel Management: Quality, Speed, Dependability, Flexibility, and Cost Essay

(a) make sure that the track he manages the hotel is appropriate to the way it competes for business1. Training and development of staff2. Planning & Staffing3. Marketing & armed service innovations4. Operations and management improvement5. Welfare and motivation to employees(b) implement both change in strategy (10 marks)(c) develop his operation so that it drives the long-run strategy of the hotel. (10 marks)2. What questions might Wernie ask to judge whether his operation is a breaker point 1, Stage 2, Stage 3, or Stage 4 operations on Hayes and Wheelwrights scale of excellence? (20 marks)3. The case describes how tincture, speed, dependability, flexibleness and cost impact on the hotels orthogonal customers. Explain how separately of these performance objectives might have internal benefits. (50 marks)SpeedSpeed instrument do thing fast. Speed means fast response to requirements of external customers or new conditions, speedy decision making and speedy accomplishment of materials and instruction inside the operation. Its benefit are1. Speed reduces inventories trim back i inventories mean increasing the utilization of rooms and restaurant, that fast make clean and preparing the gett subject rooms and dinner tables for external customers adds revenue for organization, and improving the efficient of working. 2. Speed adds tractableness fast response adds the capability for operations to the tractability dealing with imperative things. 3. Speed adds dependability fast delivering for the latest information among other department of operations, much(prenominal) as the newest customer entrance information, available room information, adds the dependability for each internal operations coordination and communication. dependabilityDependability means do things on metre. Dependability means come up management and coordination with each operation ensuring other process. are reliable, much(prenominal) as delivering right material or informatio n on time, correct foreseeing and cooking the facilities, reorder and workforce. It leads to more effective operation.It effectively arranging the facilities, information, material, workforce, money and time to ensure all of them can be available at whatsoever time, saves the time to wait or to look for the other substitutes. Dependability accord reduces the chance of repeating input resources or some resources leaving refreshed increasing the cost of maintain or store fee, or roil cost.FlexibilityFlexibility means change what you do. It means according contrasting requirements or things to fast handle with, making change or decisions , flexibility arranging and coordinating operations work.1. Flexibility saves resources can prevent unnecessarily repeating planning, spending, and using resources such as time, money, workforce, to follow the traditional ways to do things done. 2. Flexibility increase speed of response being able to give fast service for customers depends on the operation being flexible. bendable operations speedily transfer extra skilled staff and equipment to the urgent conditions and emergencies will provide the service with other customers needs. feelingQuality means doing things right. For Mutiara, quality means consistently producing immaculate services, using top-class and durable materials to create the right impression and environment, and anticipating and preventing all dominance problems in advance. It is benefit to make life easier inside the operation. 1. Good quality leads to stable and efficient processes that less break, easy for coordination for matching the standard of processes, trusty and advance equipments and tools to use adds dependability for internal customer. 2. It reduces cost for Mutiara due to it is few the chance to make mistakes.Redoing or correcting mistakes, or to reducing confusion or irritation for each people second, it also reduces the labor cost. Dispelling some austere troubles or problem al ways needs more staff or more time to do it, thus, it results in the labor cost added, such as part-time salary, overtime compensation. The more minimizing mistakes, the more minimize the extravagance labor costs to pay for doing excess works third, less mistake and using top-class and durable materials also result in saving expenditures such as maintaining fee, cost of materials resulted by mistakes, transporting fees, and other excess expenditures.